Privacy Policy | Shree Niketan Extrusion

1. Who We Are

Shree Niketan Extrusion is an ISO 9001:2015 certified aluminium extrusion manufacturer based in Gujarat, India. We manufacture and supply Industrial, Architectural, Standard and Miscellaneous aluminium extrusion profiles to clients across India and internationally.

For all privacy-related queries, contact our data officer at info@shreeniketan.com.

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. This includes:

Contact Information: Name, company name, email address, phone number and postal address submitted through our enquiry or contact forms.
Order Information: Details related to product enquiries, quotation requests and purchase orders including delivery addresses and billing information.
Communication Records: Emails, messages and correspondence you send to us.
Website Usage Data: IP address, browser type, pages visited, time spent on pages and referring URLs collected automatically via cookies and analytics tools.
Newsletter Subscriptions: Email address and preferences if you subscribe to our product updates or newsletter.

We do not collect sensitive personal data such as financial account details, government identification numbers or health information through this website.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your product enquiries, quotation requests and customer service queries.
To process and fulfil purchase orders, including delivery coordination and invoicing.
To send you product updates, new profile launches and promotional communications — only if you have opted in.
To improve our website content, user experience and product offerings based on usage analytics.
To comply with legal obligations, resolve disputes and enforce our Terms & Conditions.
To maintain records of business transactions as required by Indian accounting and tax laws.

We will never use your data for purposes beyond those listed above without your explicit consent.

4. Cookies & Tracking

Our website uses cookies to enhance your browsing experience and collect anonymous usage statistics. Cookies are small text files stored on your device.

Essential Cookies: Required for the website to function correctly. These cannot be disabled.
Analytics Cookies: Used to understand how visitors interact with our website (e.g. Google Analytics). All data is anonymised.
Preference Cookies: Remember your settings and preferences for a better experience on return visits.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

5. Data Sharing & Third Parties

We do not sell, rent or trade your personal information to third parties. We may share your data only in the following limited circumstances:

Service Providers: Trusted third-party vendors who assist us in operating our website, processing orders or delivering communications — bound by confidentiality agreements.
Logistics Partners: Courier and freight companies who require your delivery address to fulfil your order.
Legal Compliance: When required by law, court order or government authority in India.
Business Transfers: In the event of a merger, acquisition or sale of assets, your data may be transferred as part of that transaction.

All third parties we work with are required to handle your data in accordance with applicable privacy laws.

6. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure.

Our website uses SSL/TLS encryption for all data transmitted between your browser and our servers.
Access to personal data is restricted to authorised personnel only, on a need-to-know basis.
We conduct regular reviews of our data security practices and update them as necessary.
In the event of a data breach that affects your rights, we will notify you as required by applicable law.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of data transmitted to our website.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

Enquiry Data: Retained for 2 years from the date of last contact.
Order & Transaction Records: Retained for 7 years as required by Indian tax and accounting regulations.
Newsletter Subscriptions: Retained until you unsubscribe or request deletion.
Website Analytics: Anonymised data retained for up to 26 months.

After the applicable retention period, your data is securely deleted or anonymised.

8. Your Rights

You have the following rights regarding your personal data held by us:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
Right to Object: Object to the processing of your data for direct marketing purposes at any time.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, email us at info@shreeniketan.com. We will respond within 30 days.

9. Children's Privacy

Our website and services are intended for business use and are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data to us, please contact us immediately and we will delete it promptly.

10. Links to Third-Party Websites

Our website may contain links to external websites operated by third parties. These links are provided for your convenience only. We have no control over the content or privacy practices of those websites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any third-party website you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The latest version will always be published on this page with the updated effective date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Gujarat, India.

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